This policy explains how Sunnova handles information submitted through this website. The site may collect contact details, project notes, ZIP code or country, home energy interests, company or installer affiliation, and message content that you choose to provide through an inquiry form. The purpose of collecting this information is to respond to questions about solar panels, battery storage, EV charging, inverters, monitoring, financing comparison, installer coordination, service documentation, and related residential renewable energy topics.
Sunnova may use submitted information to answer your inquiry, route the request to an appropriate team member, prepare a project review, improve website content, maintain communication records, and provide relevant follow-up. We do not ask for unnecessary sensitive information through general website forms. If a project later requires identity verification, credit review, signed financing documents, utility paperwork, or detailed site information, that process should occur through the appropriate secure workflow and separate customer documents.
The website may use basic analytics, server logs, and functional cookies to understand page performance, form operation, device type, browser behavior, and referral sources. These tools help improve educational content and make the site easier to use. Browser settings may allow you to limit cookies, though some form or navigation features may not work as intended.
Information may be shared with service providers, installer partners, or internal teams when needed to respond to your request. Sunnova does not present website inquiry submission as a final project approval. We retain information for as long as reasonably necessary for inquiry handling, business records, legal obligations, and service improvement. You may request updates or deletion where applicable law provides that right.
Questions about privacy or data handling may be submitted through the contact page. Please include enough context for us to identify the relevant inquiry, but avoid sending sensitive account information unless requested through a secure channel.